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  • Options for integrating with a FAX server

    Team, has any one had any experience with integration with WinFax Pro software by the FAXIS 'server'?

  • #2
    Re: Options for integrating with a FAX server

    Paul,

    Currently OTM only supports integration with GFI FAXmaker and Captaris RightFax. Unfortunately, I'm not very familiar with FAXIS, but I have gotten OTM to integrate with home-grown and other fax servers. In order to do this, there are 2 options:

    1) Configure OTM to integrate with FAXmaker, which will send specially-formatted email messages to a specified email box. Write a script to poll this email box and convert the emails into the format that FAXIS prefers. This has worked successfully several times in the past.

    2) Another option is to utilize OTM's built-in FAX notification customizations via properties in the glog.properties file. This is covered in Chapter 5 of the OTM Administration Guide, under the heading FAX Generation in OTM.

    ------ Disclaimer: Oracle's Copyright, reproduced for informational purposes. ------
    Fax Generation in OTM
    Fax generation is controlled via a plug-and-play interface, FaxHandler. Classes that implement this
    interface support the following two methods:
    public MailAddress getAddress();
    // returns the mail address for fax generation
    public void handle(MailEvent event, FaxTopic faxTopic);
    // modifies our standard text e-mail to conform to outgoing fax
    // specifications.
    The fax handler is specified via the property glog.fax.handler=<fax handler class name>
    OTM supplies a standard fax handler, glog.server.workflow.notify.DefaultFaxHandler, to support most
    fax generation software. This handler embeds routing information into one of the following 3 mail
    components:
    • message body
    • subject line
    • to alias (i.e. the last name of the to party)
    The embedding is accomplished with a picture string describing the modified format of the above
    component. You can specify original information from the text email to use in the modified component
    including:
    • firstName
    • lastName
    • company
    • phone
    • rawPhone (punctuation or space)
    • message
    • subject
    Replacements are represented by one of these identifiers surrounded by parenthesis; for example,
    {firstName}. Newline characters are preserved. To transform an email message body to one
    supporting FAXMaker, the picture string would be:
    ::{firstName},{company},{lastName},,{rawPhone}\n{m essage}
    The following properties control the default fax handler:
    glog.fax.defaultHandler.routingMode=<message|body| to> (default:
    message)
    glog.fax.defaultHandler.routingPicture=<picture string>
    (default:
    ::{firstName},{company},{lastName},,{rawPhone}\n{m essage})
    For RightFax, the properties default to:
    glog.fax.defaultHandler.routingMode=to
    glog.fax.defaultHandler.routingPicture=/name={lastName},
    {firstName}/fax={rawPhone}/
    [email protected]
    For FAXMaker, they default to:
    glog.fax.defaultHandler.routingMode=message
    glog.fax.defaultHandler.routingPicture=::{firstNam e},{company},{lastNam
    e},, {rawPhone}\n{message}
    [email protected]
    ------ Disclaimer: Oracle's Copyright, reproduced for informational purposes. ------

    Hope this helps!

    --Chris
    Chris Plough
    twitter.com/chrisplough
    MavenWire

    Comment


    • #3
      Re: Options for integrating with a FAX server

      Originally posted by chrisplough View Post
      Paul,

      Currently OTM only supports integration with GFI FAXmaker and Captaris RightFax. Unfortunately, I'm not very familiar with FAXIS, but I have gotten OTM to integrate with home-grown and other fax servers. In order to do this, there are 2 options:

      1) Configure OTM to integrate with FAXmaker, which will send specially-formatted email messages to a specified email box. Write a script to poll this email box and convert the emails into the format that FAXIS prefers. This has worked successfully several times in the past.

      2) Another option is to utilize OTM's built-in FAX notification customizations via properties in the glog.properties file. This is covered in Chapter 5 of the OTM Administration Guide, under the heading FAX Generation in OTM.

      ------ Disclaimer: Oracle's Copyright, reproduced for informational purposes. ------
      ------ Disclaimer: Oracle's Copyright, reproduced for informational purposes. ------

      Hope this helps!

      --Chris
      Thanks so much for this.

      Cheers

      Paul

      Comment

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