Announcement

Collapse
No announcement yet.

Dock Scheduling - glog properties

Collapse
X
 
  • Time
  • Show
Clear All
new posts

  • Dock Scheduling - glog properties

    Hello all!

    Regarding dock scheduling, was wondering if anyone knew how to set glog properties in order to allow a service provider to set appointments only 3 days out from current day. Also is there a way to prevent the service provider from changing appointments if the current day/time is 9 hours or less with respect to the estimated arrival time.

    Thanks!

  • #2
    Re: Dock Scheduling - glog properties

    Check out:

    glog.appointment.servprovRule.cutOffHour=
    glog.appointment.servprovRule.numberOfDaysBeforeCu tOffHour=
    glog.appointment.servprovRule.numberOfDaysAfterCut OffHour=
    The functionality is enabled by setting glog.appointment.enforceServprovRule=true

    Comment


    • #3
      Re: Dock Scheduling - glog properties

      Thanks! Very helpful!

      I had another question. Our business wanted to eliminate a service provider to have the ability to change/remove the appointment 9 hours before the appointment time. Do you have any ideas on how to approach that? I thought OTM could not do this since the glog properties are across the board and not relative to each appointment. Any ideas?

      Comment


      • #4
        Re: Dock Scheduling - glog properties

        Hi

        The servprov rules can be used to stop the servprov from moving an appointment after a certain time of a certain day - as you require - but it will not stop the removing of the appointment.

        I would suggest that you use an Action to drive a Manual Agent, that will check the date/time before invoking the removal of the appointment.

        Regards
        Gary
        Regards
        Gary Cunningham
        www.cbmc.co.uk
        www.mavenwire.com

        Comment

        Working...
        X
        😀
        🥰
        🤢
        😎
        😡
        👍
        👎